Rick's Ramblings

Wednesday, May 15, 2013

Can, Must, Should

Just want to capture this thought before I lose it:

When dealing with customers and "unusual" situations in business, you must make a decision about what to do.

• You can do what you "must" do, based on contracts, agreements, legalities
• You can do what you "can" do, which may be the best you can do
• You can do what you "should" do, based on what feels right and what you would want if you were the customer

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