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Message: Check out this article from Rick Robinson's web site: Just want to capture this thought before I lose it: When dealing with customers and "unusual" situations in business, you must make a decision about what to do. You can do what you "must" do, based on contracts, agreements, legalities You can do what you "can" do, which may be the best you can do You can do what you "should" do, based on what feels right and what you… http://www.rickandlynne.com/rick/go/home/2503
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