Wednesday, June 14, 2006

Another Day Begins

SIGH. No wonderful aroma of brewing coffee to awaken me this morning. You see, that’s Rick’s job as he usually prepares the coffee the night before and sets the timer on the coffee machine. But Rick is travelling for a few days and I forgot to make up the coffee last night. I miss him when he’s gone, and not just because of the coffee! The dogs did allow me to sleep a bit later, so that was good. It’s a pretty morning out there with a light coating of dew and the sun is out. No dogs have fallen into the pool in two days. These are things to be thankful for as I start a new day.

The cable TV is still not working. I know, I know, it’s so ridiculous. Today is day 12 without it. I have talked myself blue in the face and finally, I think I may have made a bit of progress with one of their supervisors last night.

They kept telling us we needed a new cable laid and we kept telling them the cable was not the problem. On Monday a very nice tech came out and had a brilliant idea. He ran a new cable on top of the ground from our box out front directly to both TVs, just to finally prove whether or not the problem was in the cable. It wasn’t. We still didn’t have any glimmer of the digital channels and the analog channels are so fuzzy you go cross-eyed just looking at them. He wrote down on the work order what he did and referred the problem out to another department. Herein lies the problem. Another great tech had come out the week before and told us that it was not in the cable but somewhere in the box, and no one read the fine print. All they saw was “referred to such-and-such”. No one was reading what the techs were putting on the work order!

So, last night when they put me through to yet another supervisor and he started smarting off about how I didn’t know what the problem was and to let him explain ONCE AGAIN that we needed a new cable, etc etc., I saw red. I felt like a bull does when the bullfighter waves a red cape in front of him. I blew up. I yelled in his ear “LISTEN TO ME FOR JUST ONE MINUTE!!!!!!” and proceeded to tell him about the experiment that we had performed just the other day. He said he had no knowledge of what I was telling him [what happened to the work order with all this explained?]. I asked him if he wanted a copy of MY work order since it spelled it out pretty plainly on mine. He said no thank you, I need to check this out with my field supervisor and I"ll call you back in 20 minutes. Yeah, right. But, the phone rang in 10 minutes and he started by apologizing to me and saying that I had been correct [you’re darn tootin’ I was!] and that the problem was in our box and he would have a crew out within 24 hours to work on the problem. HURRAY! That was a major breakthrough for someone to finally concede that the cable was NOT the problem. So, the saga continues. We’ll see what happens next.

On the bright side, I am going to lunch in Warwick with Kim [the neighbor from across the street] and that should be fun. After that, maybe a dip in the pool if the weather holds. We’re supposed to have t-storms later on, so swimming sounds like it won’t be possible.

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